An account manager is the point person responsible for managing the relationship between a company and its clients. They ensure client satisfaction by addressing concerns, resolving issues, and providing exceptional service. Account managers act as a liaison, communicating client needs to internal teams and ensuring projects are delivered on time and within budget.

They proactively identify opportunities for growth, upselling additional services when appropriate. With a deep understanding of the client’s business, they offer strategic guidance to help achieve their goals. Strong communication, problem-solving, and interpersonal skills are crucial for success in this client-facing role.